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  "firstname" => null
  "email" => null
  "last_passwd_gen" => null
  "birthday" => null
  "newsletter" => null
  "newsletter_date_add" => null
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  "optin" => null
  "website" => null
  "company" => null
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  "outstanding_allow_amount" => 0
  "max_payment_days" => 0
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  "date_add" => null
  "date_upd" => null
  "reset_password_token" => null
  "reset_password_validity" => null
  "id" => null
  "is_logged" => false
  "gender" => array:3 [
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  "addresses" => []
]

You've been waiting for it: Mondial Relay is available for your deliveries! 🚚

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★ Returns conditions ★ 

Products may be returned within 15 days of receipt of your order.

Returns received will be refunded by the method of payment used for the order, an exchange or a web gift card depending on your request. If you have chosen to pay by bank transfer or cheque, please enclose your IBAN in your return parcel.

It's easy to return your purchase:

  • Log in to your Grungemama customer account
  • In the "My account" section
  • Click on the "Return" tab
  • Mention your order reference (the reference is a series of letters, for example: FJHSUDKD)
  • Tick the product(s) and quantities to be returned and indicate whether you would like a refund, exchange or web gift card.
  • Print the returns form (if you have any problems printing the returns form, please specify everything on the order preparation form).
  • Insert the returns form, which has been generated in PDF format, in your returns package. (You can find your returns request in the "Returns history" tab).
  • Send your parcel to our warehouse in Toulouse.

It is preferable to use the MONDIAL RELAY service to edit your return label, here is the link to facilitate your return:

From France :                CREATE A RETURN

From Belgium :              CREATE A RETURN

From Spain :                   CREATE A RETURN

From the Netherlands : CREATE A RETURN

From Portugal :               CREATE A RETURN

( You can only create a return label with MONDIAL RELAY for the following countries: France, Belgium, Spain, Portugal, and the Netherlands ).If you do not live in one of these countries, please use the carrier of your choice to send us your return.

If you have placed an order with a guest account, return requests cannot be made with a guest account. Don't worry... here's how to proceed: use the order preparation sheet in your parcel and indicate in pen whether you prefer a credit note, exchange or refund. Slip this sheet into the parcel.

The return address is as follows

GRUNGEMAMA

2 rue Théron de Montaugé

31200 TOULOUSE

FRANCE

(Please note that your return must not be sent to a relay point, as it will not be collected at the relay point).

In order not to pass on the cost of returns to our prices, the cost of returns remains the responsibility of GRUNGEMAMA customers. We appreciate your understanding and support. Except for errors on our part such as: Defective item (quality control carried out before dispatch). Wrong size or product.

In the event of an error on our part, please contact us by email at [email protected] before sending your return.

The exchange will be made on receipt of the parcel and subject to availability (if the item is no longer available the refund will be made next).

Items must be returned in their original condition, unworn, unwashed and with the labels attached. You can choose the packaging of your choice but it is imperative that the items are returned to us in good condition.

IMPORTANT: Grungemama will not pay customs duties on returns.

Refunds: We will refund or despatch your return within 14 days of receipt of your parcel at our warehouse. We do not notify you of the receipt of returns until they have been processed. You can check this with the parcel/tracking number given to you by the carrier you used to send your parcel. (It is advisable to keep this tracking number until your return has been processed).

Have a nice day and see you soon!

The GRUNGEMAMA TEAM ★

*You can find the returns procedure in the leaflet enclosed in your parcel.