★ Returns conditions ★
Returns must be made by post, at your expense. Items must be returned unworn, unwashed, with labels. You can choose the carrier of your choice or use COLISSIMO/MONDIAL RELAY to create a label. In-store returns are not accepted, except for in-store purchases.
- Refund, exchange or voucher:
According to your choice, after receipt of the parcel (processing time: 15 days). If you have paid by bank transfer or cheque, please enclose your IBAN in the parcel. If the item is unavailable, a refund will be made (no item is put aside).
1. Make my return request:
2. Make my return label:
You can create your label with the COLISSIMO or MONDIAL RELAY service to edit your return label, here is the link (below) to facilitate your return. However no obligation you can use the carrier of your choice.
MONDIAL RELAY :
Shipping: between 8 and 10 days
Overall return processing: 15 days
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COLISSIMO :
Shipping: between 2 and 3 days
Overall return processing: 10 days
*Only available with Colissimo from France, Andorra, Guadeloupe, French Guiana, Martinique, Mayotte, Monaco, Reunion, Saint-Barthélemy and Saint-Martin. For other countries, please contact your local post office.
Return address:
GRUNGEMAMA
14 bis avenue Hermès
31240 l'UNION
FRANCE
(Please note that your return will not be collected from a relay point)
- Return without customer account :
If you ordered without creating an account, indicate your preference (refund, exchange, voucher) on the order sheet and slip it into the parcel.
- Customs charges and processing time:
Customs charges are not covered. Refunds or exchanges are made within 15 days of receipt of the parcel. Keep your tracking number to track the status of your return.
Have a nice day and see you soon!
The GRUNGEMAMA TEAM ★