Product returns are made within 15 days of receipt of your order.
Receipt of returns will result in a refund through the payment method used when ordering. We have no assets.
To return your purchase is very simple:
Insert in your return package the invoice initially received with your order, as well as the return form, which will be downloaded from our site, after making sure to specify the returned products. If you want a size or color change, please specify on the invoice.
Items must be returned in its original condition, unused and unwashed.
Returns are only made by post with tracking to ensure transportation and refund.
Do not damage the original packaging = tape, felt or sticker.
The sender's address is:
2 rue Théron de Montaugé
GRUNGEMAMA does not cover return costs, except for errors on our part, such as:
- Defective item (quality control carried out before shipment).
- Product size, color or error.
1— Put the items and the invoice in the original packaging
The invoice is in your package. If you want a change, please indicate the size you want on the invoice.
2— Print and complete the withdrawal form
This form is essential for the refund of your order.
Download the return form
3— Send your package
Return costs are your responsibility, thank you for mailing us back with tracking to ensure transportation and refund. Feel free to contact us by email at email@example.com
We will refund or send your return within 10 days of receipt of your package at the warehouse.
Please note that the return address is different from the address mentioned on the invoice.